Website Terms of Service
These terms are between Tayloe Investment Group Pty Ltd (ACN 683 154 181, ABN 90 683 154 181), trading as Tayloe Capital ("we", "us"), and the business that signs up for a website ("you"). You accept them when you pay through our checkout or tell us in writing to go ahead.
1. What we provide
1.1Your website. We design and build your website from the information you and the public record give us, connect it to your domain, and put it live.
1.2Hosting and care. While your subscription is active we host the site, keep its security certificate current, keep the contact form working, and make small changes you ask for.
1.3Small changes means updates to existing content: text, prices, opening hours, service lists, photos and contact details, completed within a reasonable time of your request. New pages, new features, redesigns, online shops, bookings systems, third-party integrations and copywriting beyond small edits are not small changes; we will quote for them separately and do not have to accept that work.
1.4How we build it is up to us. We choose the design, technology, hosting providers and methods, and we may change them as long as the site keeps working for you.
2. Fees and payment
2.1Fees: a one-off setup fee of A$500 and a monthly fee of A$100 (or the amounts in your currency shown at checkout). Both the setup fee and the first monthly fee are charged when you sign up; the monthly fee is then charged automatically every month in advance to the card or account you gave us.
2.2GST. We are not currently registered for GST, so no GST is charged. If we register, GST will be added to fees from the date of registration; we will give you at least 30 days' notice and you may cancel before it applies.
2.3Late or failed payments. If a payment fails and is not fixed within 7 days, we may suspend your website. If it is not fixed within 30 days, we may end these terms and take the website down. Suspension does not stop fees that are already due.
2.4Price changes. We may change the monthly fee with at least 30 days' notice by email. If you do not agree, you may cancel before the new fee applies and you will not be charged it.
2.5Refunds. The setup fee pays for work we start straight away and is not refundable once we have begun building your site. Monthly fees are not refunded for part months after cancellation. These limits do not affect your rights under the Australian Consumer Law (section 8).
2.6Domain names. While your subscription is active, the monthly fee includes registering and renewing one standard domain name for your website (for example .com.au or .com; premium or specially priced names excluded). We register it in your business's name, so it stays yours if you leave; renewals after your subscription ends are your responsibility. If you already own a domain, you keep it and give us the access needed to point it at your website. Other paid third-party services you ask for are not included and are paid by you at cost.
3. Your part
3.1You will give us accurate information and respond to our questions within a reasonable time. If we cannot finish the site because we are waiting on you for more than 30 days, we may treat the build as complete.
3.2Content you give us. You confirm you own or have permission to use every logo, photo, text, review and other material you supply or ask us to use, and that the claims about your business (licences, years trading, qualifications, prices) are true. You are responsible for that content.
3.3Indemnity. You will cover our reasonable losses and costs from a third-party claim that content you supplied or approved infringes someone's rights or is misleading, except to the extent we caused it.
3.4You will not ask us to publish anything unlawful, misleading or harmful. We may remove such content or suspend the site without notice.
3.5Approval. Once the site is live, you are taken to have approved it unless you tell us about a problem within 14 days; we will then fix anything that does not match what we agreed.
4. Ownership
4.1Your content and domain stay yours. You own your business name, logo, photos, text and your domain name. You give us a licence to use them to build, host and maintain your website.
4.2We own the website itself: its design, layout, code, templates, animations, tools and know-how, including anything we create for you. While your subscription is active and paid, you have a non-exclusive licence to use your website for your business.
4.3When the subscription ends, the licence ends and we take the website down. If you want to keep it, we will quote a one-off buy-out fee for a copy of the site files you can host elsewhere. We will help you point your domain to another provider.
4.4Portfolio. We may show your website and business name in our portfolio and marketing, unless you ask us in writing not to.
5. Cancelling and ending
5.1You can cancel any time through the billing portal or by emailing us. Cancellation takes effect at the end of the month you have already paid for; the site stays live until then.
5.2We can end these terms at any time with 30 days' notice, in which case we refund any fees you have paid for the period after the site comes down. We can end them immediately if you do not pay (clause 2.3) or seriously breach these terms.
5.3Clauses 2.5, 3.2–3.3, 4, 6 and 8–9 continue after these terms end.
6. Limits on our responsibility
6.1No guarantees of results. We do not promise any number of enquiries, jobs, search rankings or revenue.
6.2Availability. We use reputable hosting, but websites can be unavailable at times for maintenance, provider outages or events outside our control. We do not guarantee uninterrupted availability and are not responsible for the services of third parties (hosting, payment, domain, email and booking providers).
6.3Backups. We keep the site source so we can restore the website, but you should keep your own copies of any material you give us.
6.4Indirect loss. To the extent the law allows, we are not liable for indirect or consequential loss, including lost profits, lost jobs, lost data or damage to reputation.
6.5Cap. To the extent the law allows, our total liability arising from these terms or the website is limited to the fees you paid us in the three months before the claim arose.
6.6Nothing in this section limits liability that cannot legally be limited, including for fraud or for our negligence causing personal injury.
7. Preview websites
If we contacted you with a preview website you did not ask for, it was built from publicly available information about your business, with no cost or obligation to you. The preview is ours, is not indexed by search engines, and we will take it down on request, if you ask us not to contact you again, or when our follow-up ends.
8. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where the law allows us to limit our liability for a failure to meet a guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.
9. General
9.1Changes to these terms. We may update these terms with at least 30 days' notice by email. If a change disadvantages you, you may cancel before it takes effect without paying the changed fee or being bound by the change.
9.2Notices are sent by email to the address you gave us (for us: tayloecapital@gmail.com).
9.3Privacy. We handle personal information as set out in our Privacy Policy.
9.4Disputes. Tell us in writing first and we will try in good faith to resolve it within 30 days before either of us starts proceedings.
9.5These terms are the whole agreement about the website service and are governed by the laws of Queensland. Each party submits to the courts of Queensland.
9.6If any part of these terms is invalid, it is read down or severed and the rest continues.